Electricity and gas suppliers in Ireland have a lot of experience in dealing with Customers who are in financial hardship. During the last Recession when domestic disconnections were running about 14,508/year in 2011[1]… Read More
Energy suppliers issued the Government €600 credit to all customers in three tranches to help with bills – first tranche in November. This has significantly reduced the burden of the high prices currently being felt. Read More
Even prior to the current crises, suppliers never disconnect an engaged customer under the Energy Engage Code. Encouraging customer who are struggling to contact their support teams and ensure that debt is being actively managed. Read More