Suppliers prevent disconnections through active engagement. Suppliers were key in developing the Energy Engage Code – an industry-led initiative to encourage customers to stay in contact.
This code includes a “clear commitment that no customer who engages will be disconnected”.
For customers who do not engage, we are also recommending new “early intervention mechanisms such as debt flagging” to help prevent large debts from accumulating in the first place.
🔗 Read the full Energy Engage Code here: Home – The Energy Engage Code